The “Pharmacy of Services” becomes more and more real

9 April 2021

In recent months, under the pressure of the COVID-19 emergency, pharmacies have become more and more involved in the delivery of healthcare services to patients, in support of healthcare facilities and operating under the umbrella of the National Health Service (“NHS”). This phenomenon has given a big boost to implementation of the concept of a “Pharmacy of Services.” Indeed, although that concept has existed for more than 10 years now, it had not yet been fully established so far.

A brief history

The concept of a “Pharmacy of Services,” as opposed to the role of the pharmacy as a mere drug distributor, was first introduced in Italy by Law No. 69/2009. That was implemented by Legislative Decree No. 153 of October 3, 2009 (“Leg. Decree 153/2009”), which still remains the legislative framework on this topic.

Leg. Decree 153/2009, which identifies the services that may be provided by pharmacies within the NHS, was further supplemented by three Ministerial Decrees issued between 2010 and 2011. Those allow the following services to be delivered to patients in a pharmacy:

  • first-level analytical services falling within the scope of self-monitoring that can be carried out in pharmacies by means of self-diagnostic tests (e.g., blood glucose, cholesterol, and triglyceride testing);
  • analyses performed through the use of specific devices, such as devices for non-invasive monitoring of blood pressure and cardiac activity, as well as devices that perform electrocardiograms via tele-cardiology in connection with cardiology centers accredited by the Regions;
  • services provided both in pharmacies and in patients’ homes by nurses and physiotherapists; and
  • booking of healthcare services to be delivered by public or private healthcare facilities at the expense of the NHS.

Recent developments

More recently, additional regulatory measures were adopted in relation to services that can be provided to patients on pharmacy premises. By way of example, these include:

  • Stability Law 2018 (Law No. 205 of December 27, 2017) launched a pilot plan in nine Regions for remuneration by the NHS for healthcare services provided by pharmacies under Leg. Decree 153/2009;
  • on the basis of that law, the Conference of the Representatives of the Central Government and Regions approved guidelines for testing services in pharmacies, dated October 17, 2019; and
  • Budget Law 2020 (Law No. 160 of December 27, 2019) extended the testing above to all Italian Regions and introduced a new service, providing the possibility for patients with chronic diseases to engage a customized service giving them access to medicines in pharmacies in cooperation with their physicians.

More recently, Budget Law 2021 (Law No. 178 of December 30, 2020) amended Leg. Decree 153/2009 to allow pharmacies to carry out, among other things, diagnostic tests involving the drawing of capillary blood.

Although this provision was introduced in the context of the COVID-19 emergency, it is general in nature and opens up new scenarios for the services that pharmacies will be able to offer patients even post-pandemic, though all prescription and diagnostic activity and the sampling of blood or plasma using syringes or equivalent devices remain strictly prohibited.

The role of pharmacies in the pandemic crisis

To address the current health emergency, Budget Law 2021 allows pharmacies to perform certain diagnostic tests for SARSCoV-2 (blood tests and rapid swab tests), as well as to administer vaccines against SARSCoV-2.

In particular, with regard to COVID-19 vaccination, the Budget Law 2021 allowed – on an experimental basis for year 2021- the administration of vaccines in pharmacies under the supervision of physicians, assisted, if necessary, by nurses or properly trained healthcare personnel.

Following an amendment introduced to the Budget Law 2021 by the recent Law Decree No 41 of March 22, 2021, vaccinations can now be administered in pharmacies directly by appropriately trained pharmacists.

According to the Budget Law 2021, as amended, activation of this services is subject to the execution of specific agreements with the associations representing pharmacies; those agreements shall also regulate aspects relating to the minimum structural requirements of the premises for the administration of vaccines, as well as the appropriate measures for guaranteeing patient safety.

On March 30, 2021, Federfarma, Assofarm, the Government and the Regions executed a framework agreement for the administration of anti-Covid vaccines in pharmacies by the pharmacist, providing for general rules to apply throughout the Italian territory. In particular, the agreement defines the training course that enables pharmacists to vaccinate, the logistical measures necessary to ensure maximum safety for citizens and pharmacists, the operating procedures of the vaccination from the time of the booking and reception of patients to the phase of observation and management of any post-administration adverse reactions.

Toward a real Pharmacy of Services?

As a result of the regulatory framework described above, and especially in the light of the most recent developments, the role of the pharmacy seems to have undergone a profound transition from the (more traditional) role of mere distributor of pharmaceutical products to the role of distributor of services connected with the protection of health.

Even some recent decisions in the case law have recognized this development by rejecting certain appeals targeting decrees that expanded the role of the pharmacy (e.g., decision of the Council of State No. 111/2021 of January 4, 2021). The Constitutional Court has also stated that “the activity carried out by pharmacies is no longer restricted to the distribution of drugs or health products but extends to the provision of services” (sentence No. 66 of April 7, 2017, issued in relation to law No. 69/2009 and Leg. Decree 153/2009).

It is therefore evident that the trend is increasingly that of recognizing the role pharmacies play in promoting health services throughout the territory by supporting access to traditional healthcare facilities (and in some cases compensating for the lack thereof). Enhancement of this role could allow pharmacies to function more effectively at a time when pharmacists often complain that their role has been negatively affected by the recent introduction of new ways of dispensing drugs (ecommerce and home-delivery) and when there is no doubt that such activities will become increasingly virtual and technologically driven.

In this scenario, the Pharmacy of Services represents a real opportunity for the pharmacy to regain its importance and bring patients back to a “physical” pharmacy.

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